Privacy Policy

This policy applies to visitors of the LaunchLeaf website, potential clients, current clients, and anyone who contacts LaunchLeaf through the website, WhatsApp, email, social media, or payment channels.

By using this website or submitting your information to LaunchLeaf, you acknowledge that your information may be collected and used in line with this policy.

Depending on how you interact with LaunchLeaf, we may collect information such as:

• Your name and surname
• Your business name
• Your phone number or WhatsApp number
• Your email address
• Your website or social media details
• Project requirements, package interests, and quote requests
• Information you send through enquiry forms, email, or WhatsApp messages
• Basic payment-related details needed to process transactions through third-party payment providers
• Basic website usage data such as page visits, browser/device information, and interaction data where analytics tools are used

Your information may be used to:

• Respond to enquiries and quote requests
• Communicate with you about websites, ecommerce stores, social media services, or bundled offers
• Prepare proposals, invoices, project timelines, and service recommendations
• Deliver website design, development, hosting, support, and related services
• Process or confirm payments through providers such as PayFast
• Provide customer support and follow-up communication
• Improve the website, offers, pages, and user experience
• Maintain records related to projects, communication, and transactions

LaunchLeaf may communicate with you through email, phone, WhatsApp, website forms, or other channels you use to contact us.

If you message LaunchLeaf on WhatsApp or submit a form on the website, the information you provide may be stored so we can continue the conversation, send quotes, answer questions, and manage your project.

We may also keep a record of communication history where it is reasonably necessary for customer service, project delivery, or payment support.

LaunchLeaf may use third-party services to operate the business and website more effectively. These may include website hosting platforms, analytics tools, form tools, email providers, and payment processors such as PayFast.

When you make a payment, some of your information may be processed by the relevant payment provider in order to complete the transaction securely. LaunchLeaf does not claim to store full card or banking details on its own website unless specifically stated otherwise.

Third-party tools operate under their own terms and privacy practices, so your use of those services may also be subject to their policies.

The LaunchLeaf website may use cookies or similar technologies to help pages function properly, understand traffic patterns, improve user experience, and support analytics or marketing insights.

These tools may collect limited technical information such as browser type, device type, general location data, referring pages, and how visitors interact with the website.

You can usually control certain cookie settings through your browser, although disabling some cookies may affect how parts of the site function.

LaunchLeaf may keep your information for as long as reasonably necessary to respond to your enquiry, deliver services, manage customer relationships, maintain business records, resolve disputes, or meet legal, tax, or accounting needs.

When information is no longer reasonably needed, it may be deleted, anonymised, or removed from active use where practical.

LaunchLeaf takes reasonable steps to help protect personal and business information from loss, misuse, unauthorised access, or improper disclosure.

No website, platform, or online system can guarantee absolute security, but LaunchLeaf aims to use sensible security practices and trusted third-party tools where possible.

LaunchLeaf does not sell your personal information as part of its normal business model.

Information may be shared only where reasonably necessary to run the business, deliver services, process payments, use service providers, comply with legal obligations, or protect legitimate business interests.

You can contact LaunchLeaf if you want to:

• Ask what information has been shared with LaunchLeaf
• Request that incorrect information be corrected
• Ask for certain information to be deleted where appropriate
• Opt out of non-essential follow-up or promotional communication

Some requests may depend on business, legal, accounting, project, or payment record requirements.

LaunchLeaf’s services are generally intended for businesses, entrepreneurs, and adults seeking professional website or marketing services. The website is not intentionally designed to collect personal information from children.

LaunchLeaf may update this Privacy Policy from time to time to reflect business changes, service updates, legal requirements, or improvements to the website.

The latest version published on this page will apply from the date it is posted.